Our Happiness Team Is Here for You
Frequently Asked Questions
Orders & Shipping
How long will it take for my order to arrive?
Most orders are delivered within approximately 48 hours. 🚀
Please note that delivery times may vary slightly depending on the delivery destination and carrier.
Which shipping methods are available and how much do they cost?
Shipping costs are added to the product prices displayed in our shop.
Shipping within Germany
We ship with DHL for a flat rate of €6.99.
Delivery is free for orders over €59.
Shipping to Austria
We ship with Österreichische Post for a flat rate of €6.99.
Delivery is free for orders over €129.
We ship exclusively by delivery service. Unfortunately, collection in person is not available.
Returns & Exchanges
What is your return policy?
Customers may return products to our warehouse at their own expense. 📦
Return address for Germany
HOP DESIGN – Global24
Oldenburger Ring 3
02829 Markersdorf
Germany
Return address for Austria
HOP DESIGN – Global24
Franzensbrückenstrasse 14
1020 Vienna
Austria
Payment Methods
Which payment methods do you offer?
💳 Direct Bank Transfer
Transfer the total amount directly to our bank account. Please use your order number as the payment reference. Your order will be shipped once the payment has been received.
💳 Card Payment
We accept Visa and Mastercard.
📱 Google Pay
Pay securely and conveniently with Google Pay via Revolut.
🛡 PayPal
Fast and secure payment via PayPal.
What are your bank details for direct transfers?
Account holder
HOP DESIGN Sp. z o.o.
Currency
EUR
IBAN
LT61 3250 0387 4864 0478
BIC / SWIFT
REVOLT21
Account holder address
ul. Węgierska 16/2
30-531 Kraków
Poland
Bank
Revolut Bank UAB
Konstitucijos ave. 21B
08130 Vilnius
Lithuania